Shipping Policy

What we charge, how long it takes, where we ship from, and where we deliver. Everything here matches what you see at checkout.

All orders ship from our facility at 250 W Laurel St., Colton, CA 92324. Williams Furnace Co. is the manufacturer and the seller.

• The 48 contiguous states and the District of Columbia.
• U.S. military addresses (APO, FPO, DPO).
• We do not currently ship to Alaska, Hawaii, U.S. territories, or outside the United States.

• Orders ship within 2 business days after payment is received. Business days are Monday through Friday, excluding holidays.
• Processing time is separate from transit time. Your delivery date is the processing time plus the transit time below.
• You receive a confirmation email when your order is placed and a shipping email with tracking when it leaves our facility.

• Replacement parts and accessories: free shipping.
• Furnaces, heaters, mirrors, and other pallet items: a flat $250 freight charge. Items that ship on a pallet are marked on the product page.
• The exact shipping charge for your cart is shown at checkout before you pay. There are no additional shipping fees after you place your order.
• Shipping charges are taxable where required by state law. Sales tax is calculated at checkout.

• Parts and accessories (ground carrier): typically 3 to 7 business days after shipment, depending on distance from Colton, California.
• Furnaces and pallet items (LTL freight): typically 5 to 10 business days after shipment, depending on distance from Colton, California.
• These are carrier estimates, not guarantees. Weather, holidays, and carrier delays can add time.

• Pallet shipments are delivered by an LTL freight carrier. The carrier calls to schedule delivery, and a delivery address that can accept a freight truck is required.
• Inspect the shipment before signing. Note any visible damage on the delivery receipt and photograph it.
• Report damage or missing items within 5 business days of delivery. See our Return Policy for how damaged items are handled.

• To change a shipping address, contact us right away. We can change the address only before the order has shipped.
• Tracking numbers are emailed when the order ships. For a status update, call (888) 444-1212.

Return shipping costs depend on the reason for the return. See the Return Policy for who pays return freight and any restocking fee.

Call (888) 444-1212 or send us a message and we will help you with shipping, delivery, and freight questions.

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