What is Causing My Direct-Vent Heater Pilot to Go Out?

Troubleshooting

Answer

For troubleshooting direct-vent heater pilot issues, consult the Installation & Operating manual for your specific model, available in the Literature section of the Williams website.

Common causes may include:

Wind interference at the vent termination
Thermocouple issues
Gas supply problems
Venting obstructions

For detailed diagnostic steps, contact Williams support at 1-888-444-1212.

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1-888-444-1212

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